Ordinary People,
Extraordinary Lives

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Strategic Plan

VALUES

LAAS is ...

  • Professional
  • Accountable
  • Caring
  • Ethical

VISION

Ordinary People ... Extraordinary Lives

MISSION STATEMENT

LAAS leads the way in service excellence for people with disabilities

through:

  • Excellent Leadership
  • Effective Communication Systems
  • Working Together
  • Consumer Satisfaction
  • Sound Management Practices
  • Setting and Achieving Quality Service Outcomes
  • Responsible Contracting Practices
  • People Development

Strategic Directions

  1. Demonstrating excellent client service that maximises individual potential
  2. Recognised for dynamic strategic leadership and effective corporate governance
  3. A successful, professional, ethical, and accountable management
  4. Continued development of specialised support services for people with disabilities

Strategic Plan 2006 - 2008

Outcomes

1. Client Service

Demonstrating excellent client service that maximises individual potential

  1. Ensure that people who experience difficulties with communication are given the opportunity to make complaints
  2. Services are delivered in a manner that assists clients to achieve their maximum potential
  3. To have available to staff and clients a range of suitable communication devices and strategies
  4. To have mechanisms in place to regularly assess client and family satisfaction
  5. To have clients participating as fully as possible in the community
  6. To have clients involved in the planning of their daily activities and routines

2. Good Governance

Recognised for dynamic strategic leadership and effective corporate governance

  1. To have clear succession planning strategies in place for board and senior manager positions
  2. To have a clearly established organisational identity in the community
  3. To have a review of the governance arrangements
  4. To have regular performance reviews of the board, board directors and CEO
  5. To have strategies in place for the education of the community and schools about disability
  6. Achieve Foundation level of Service Excellence Framework within 12 months

3. Management

A successful, professional, ethical, and accountable management

  1. To undertake a review of the current financial practices and controls
  2. To have successful staff recruitment strategies and induction processes in place
  3. To have clear succession planning strategies in place for employees
  4. To have up to date technology in place that enhances communication between sectors of the service
  5. To undertake a review of the current organisational management structure
  6. To have a comprehensive annual staff training program in place
  7. To have an easy to use and understand complaints policy and process
  8. To develop standard contract requirements for suppliers to LAAS
  9. To ensure that all employment practices are in accordance with current legislative requirements

4. Service Expansion

Continued development of specialised support services for people with disabilities

  1. To ensure that service development is in response to local needs
  2. To have established an accommodation service that serves as an alternative to Residential Aged Care Facilities for clients of LAAS
  3. To have sufficient accommodation services available to house clients with other people of similar ability
  4. To have the capacity to provide additional intensive behavioural support at the client's home
  5. To have strong partnerships with providers of aged care services